Wander: A Transparent-Pricing Tourism Booking Platform

Multi-vertical inventory and one-checkout trips

• Four inventory types under one search: stays, flights, tours, and transport, each with its own result card, filters, and detail layout, rather than four disconnected mini-products.
• A trip builder that bundles: combine a flight, a stay, and a tour into a single itinerary with one checkout and a bundle discount, instead of forcing travelers to book three times in three places.
• Search that survives real conditions: list and map views, sorting, a filter sheet covering price ceiling, minimum guest rating, amenities and trust filters, plus designed loading and empty states so a slow or fruitless search still feels handled.

Pricing a traveler can trust

• All-in pricing, enforced platform-wide: every listing must display taxes and fees upfront, with a line-item breakdown on the detail page and a toggle between nightly rate and total-including-taxes.
• A price-lock guarantee: the quoted price cannot change between search and checkout, carried through the interface as a visible price-lock marker on cards and a locked total on the booking bar.
• A cap on dynamic pricing: surge limited to a defined multiple of base rate, set as an administrator policy rather than left to individual suppliers.

Refunds and rebooking a traveler can track

• A refund tracker: refunds move through visible stages, from requested to approved to processing to paid, with the destination wallet and expected date shown throughout.
• Honest booking states: trips carry distinct confirmed, pending, refunding, completed, and cancelled states, so "awaiting supplier" is never disguised as "confirmed."
• A booking guarantee: if a confirmation or cancellation fails, the platform rebooks the traveler or refunds in full.
• A support hub built around ownership: emergency rebooking for stranded travelers, a route to a human rather than a phone tree, one named owner per case, and shortcuts for the three requests that dominate travel support: change my dates, explain the cancellation policy, find my missing voucher.

Payments and language built for the Vietnam market

• Local payment rails first: e-wallets, domestic bank transfer, international cards, and pay-at-property, presented in the order Vietnamese travelers actually use them rather than card-first by default.
• Currency and language switching: prices in Vietnamese đồng with alternative currencies available, and an interface that carries Vietnamese diacritics correctly at every weight.
• Regional inventory depth: destination discovery built around domestic and near-region travel patterns.

Supplier self-service

• A Partner Hub suppliers run themselves: publish and pause room types, work a bookings queue, and manage availability on a calendar without emailing an account manager.
• Analytics that answer commercial questions: revenue trend, occupancy, average length of stay, cancellation rate, and a breakdown of which source markets are actually booking.

Marketplace governance

• An Admin Console with real levers: supplier verification, content moderation for photos and messages, commission tiers, and campaign management.
• Policy set centrally, not per listing: all-in pricing, the price-lock guarantee, and the dynamic pricing cap are platform switches, so the marketplace's promises hold everywhere by construction.

One design system across every surface

• A shared component library: a documented style guide covering typography, color, icons, cards, badges, and form controls, used identically by the mobile app, the web experience, and both back-office consoles.
• Token-driven theming: light and dark modes and accent variants that flip across all four surfaces from one set of design tokens.