Build-Operate-Transfer (BOT) Partnership

The Project

Building More Than a Team: A Strategic BOT Partnership

Establishing a high-performance software team in a new region is a major strategic challenge for global tech companies seeking rapid, sustainable growth. With a Build-Operate-Transfer (BOT) model, we design, hire, and run your dedicated Vietnam engineering center, stabilize processes, then transfer the team, IP, and operations to you.

In 2018, a leading IT company from the Netherlands partnered with Saigon Technology to launch a Build-Operate-Transfer (BOT) model in Vietnam.

Service

BOT Model

Client Location

Netherlands

Project Duration

6 years

Key Achievement

Scaled Engineering Team from 2 to Nearly 50 Engineers

To set the foundation for long-term success, our CEO, Mr. Pham Tien Thanh, personally met with the client’s Country Director to align strategic priorities.

It wasn’t just a short-term engagement. The shared ambition was clear: build a dedicated engineering team in Vietnam that would evolve into a high-value asset and grow with their business.

The Process

From Humble Start to Scalable Success

The journey began with just two experienced engineers addressing the client’s initial needs, under an Offshore Development Center (ODC) model. This was not a stopgap measure but a carefully planned foundation for a future asset.

By 2024, the team had scaled to nearly 50 professionals. This evolution demonstrates how the BOT model empowers flexibility, speed, and long-term value creation. Through this model, the client was able to:

Adapt quickly to evolving business requirements
Maintain the highest quality standards
Ensure steady, sustainable growth

The Journey

Key Milestones

2018

Partnership began with an initial team of 2 engineers

2020-2023

Smooth expansion continued despite the global pandemic

2024

Full transfer completed with nearly 50 engineers onboarded to client’s in-house team

The Challenges

Overcoming Major Challenges

1. High Bar for Talent

Operating in Europe’s competitive IT market, the client required more than technical expertise. They sought professionals who could match their engineering mindset, communicate effectively, and align with company culture.

We developed a custom recruitment and onboarding framework aligned with the client’s cultural values and product DNA.

2. Navigating the COVID-19 Pandemic

Global lockdowns and remote work disruptions put pressure on tech operations worldwide.

Saigon Technology quickly moved to remote operations, launched virtual onboarding, prioritized team engagement and transparency. As a result, we actually accelerated growth during the pandemic with zero delays or quality lapses.

3. Smart Scaling, Not Just Hiring

Scaling from 2 to nearly 50 engineers is not just about numbers. It requires a strategic foundation for long-term operations.

We managed all aspects, including recruitment, IT infrastructure, compensation, retention, and training. This approach allows the client to stay focused on product development and innovation.

Seamless Ownership Transfer

After six years of partnership, the client was ready to take full ownership. The Transfer Process Included:

Negotiating a transparent, cost-based transfer fee
Completing legal, HR, and contractual transitions
Delivering complete cultural onboarding for new leaders

Outcome

100% of the team moved smoothly to the client’s local entity. Business delivery remained uninterrupted throughout the entire process.

Supporting During Transition

While the client finalized their permanent office, Saigon Technology continued providing:

Fully equipped temporary workspace
Legal and operational support
Employee benefits and social engagement activities

Outcome

This ensured high morale, trust, and excellent retention during the handover period.

The Results

Results and Recognition

100% team transition with zero delivery disruption

Rapid expansion from 2 to 50 professionals without sacrificing quality

Award-winning culture: Saigon Technology was named one of Asia’s Best Workplaces in 2023, reflecting our commitment to both clients and our own team

The Success

What Made This Partnership Successful?

Strategic Growth

The BOT model enabled fast and efficient scaling aligned with long-term goals.

Exceptional Talent

Every team member matched the client’s technical and cultural expectations.

Agility and Resilience

The partnership was stress-tested by the pandemic and emerged stronger.

Ownership Readiness

The team was fully prepared to become part of the client’s organization at handover.

Mutual Success

The client gained a world-class team and local expertise, while Saigon Technology strengthened its global reputation and achieved financial growth.

The Outcome

Key Outcome

In just six years, Saigon Technology helped a leading European IT company build, scale, and successfully transfer a high-performing team of 50 software engineers in Vietnam.

Throughout the journey, we navigated global disruptions, accelerated growth, and earned recognition as one of Asia’s Best Workplaces.

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